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Frequently Asked Questions
How long does it take to have my dog groomed?
It is variable depending on your needs and your
pets needs. Drop off and Pick-up schedules will be arranged when
booking appointments with your DIVA DOG stylist. We also
offer a convenient flat rate pet pick-up and drop-off service, and
have two drop off times, one in the morning between 7:00am and
9:30am and one in the afternoon between 12:00pm and 1:30pm. Normally
dogs are in our salon for half a day, however, it is not uncommon
for some of our clients' pets to stay the day. For example drop off
in the morning on the way to work and pick up on the way home from
work. Never fear, if your pet(s) need to stay the day they
will be pampered while in our care.
Are vaccines
required for my dog?
All of our grooming clients are required to
have up to date vaccines, this is for the protection of not only
your pets but also our staff.
What type of
payment do you accept?
We accept Cash, Debit, Visa and MasterCard.
What
information will you require?
Chances are that you have already supplied us
with the bulk of your information i.e. address and telephone numbers
etc. when booking your first appointment with us,
however, at the time of your actual visit you will also be required
to sign our grooming waiver form and supply us with any additional information
regarding your pets current vaccine status, any missing information
and also whether your pet has any medical or temperament issues. If
your dog is nervous, has sore hips or a skin condition letting us
know beforehand can make your dogs grooming experience easier and
more comfortable.
My dog does
not like other dogs, can you still groom him?
Of course we can. If you let us know prior to
bringing your dog in we can arrange a drop off time so that you
won’t have to deal with other dogs in the reception area. Our dogs
are in the salon but they can be put in their corral so they will
not be in your dogs way.
How much will it cost to groom my dog?
We price according to the breed, temperament,
size, what type of trimming requested, and if there are any
specialty needs involved. We can give you the average cost for your
type of dog, and we will confirm the charges when you bring your dog
in for his appointment.
Does my dog
have to go in a cage?
For the safety of all our clients yes your dog
will be required to be kenneled or placed in a doggy yard with other
suitable pets. Our pets don’t spend a lot of time in their condos.
They are bathed, dried and given a rest break. Our stylists
then completes the groom where they are one-on-one on the table with
their stylist. Once finished they are returned to their condo,
proceed to the divatography room or to the doggy yard to await pick
up. Pets staying longer get a complimentary mid out. It is a common
occurrence for our pets to be relaxed enough and sleep the entire
time they are in their condo or yard.
How long have
you been grooming?
Donna has been grooming over 35 years and Jenny
her apprentice has been grooming for over 2 years now.
What if my dog
is very nervous etc.? Do you sedate dogs?
Please let us know when you are bringing your dog
in if he/she is nervous, has medical needs, sensitive,
aggressive, senior or any other conditions pertinent to their
grooming.
It is our common practice to work with and train
your pets to co-operate in the grooming process by using gentle calm
assertive handling techniques, lots of love, encouragement,
and patience. We have been working with pets for many years and like
to take our time with each and every dog. We are well known
for working with senior, sensitive, difficult, aggressive and
fearful pets. Many times we can gain their trust with a combination
of desensitization training, sedation and gaining our trust, however
we do need to work with you and your vet to help your pet. Here at
Diva Dog we take pride in the fact that we will try to work with
dogs all other groomers will NOT - as someone needs to attend to the
grooming of these troubled furry babies. They sometimes need
sedation in the form of tranquilizers or calming agents. We can
counsel you as to what would be most effective. It is a special
technique and needs co-operation between groomer, owner and vet. As
we work with your pet, the hope is that once trust and rapport is
built, we can eventually and successfully wean them off their need
to be medicated. Unfortunately, we have experienced that in some
cases not all pets can be weaned as they can not get past the memory
or previous bad experience, either by abuse or grooming mishandling,
and will always required some form of artificial calming or
sedation. But, at least we are here to give every opportunity to
help them realize grooming should not and does not hurt.
How often should my
dog be groomed?
It depends on what breed, the clip you choose,
your at home grooming, and their activity level. We commonly
recommend every 4 – 6 weeks. Pets that are groomed on a
regular basis are more relaxed with the grooming experience, have
less skin and coat issues as their coats and skin are kept in top
condition.
Do you groom
cats?
Yes we groom cats.
My dog only
needs his nails trimmed do I need an appointment?
We don’t require appointments for nail trims but
we do request that you either give us a quick call or bring your pet
in after 9:30am so that we can admit our scheduled grooming dogs.
We just got a
new puppy when should we start grooming her?
We recommend getting puppies started as early as
possible between 10 -12 wks old, as this is the time when they
easily learn not to be afraid and there is less chance of bad
experiences happening, which lead to pets requiring sedation. We
also suggest that you start brushing your puppy everyday and getting
them used to having their paws and face handled.
I don’t want bows or
bandanas on my dog.
Please let us know when dropping off and we won’t
put them on.
The last
groomer shaved my dog, you won’t do that will you?
We will examine your pets coat when you come in
and make our recommendations on the best way to proceed. We pride
ourselves in our ability to save a pets coat in
certain circumstances and prefer to keep your dog looking their
best. If however your pet is very matted we may have no choice but
to shave-down your pet short and start afresh. We will then suggest
setting up a regular grooming schedule to keep your pets coat in top
condition to prevent future matted pet shave-downs.
Can I stay
with my dog during his grooming.
Due to insurance issues owners are not permitted
to stay with their pets. You are however more than welcome to wait
in our
reception area especially for you senior pet
while we take care of your baby from start to finish. We do request
that you stay out of sight of your pet as it can be very upsetting
for them to see you - many times your pups are better behaved for us
as "familiar" strangers than their own parents.
Do you use
heat dryers to dry my dog?
We do use stand dryers for fluffing and taking
the damp off after using a high velocity dryer which uses only room
temperature air. Our stand dryers circulate warm and cool air so the
temperature never gets extreme. At Diva Dog we do groom pets that
are terrified of the velocity dryer and by using the stand dryer we
are able to provide the owner with the same results as a velocity
dryer without causing stress for the pet. Our kennel dryers are also
room temperature only so there is no chance of your dog becoming
overheated.
If you have any concerns or
questions beyond our FAQ please feel free to contact us at
519-821-0444 or divadog@bellnet.ca.
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